Waitstaff job at Java House

JOB DETAILS:
Job description
Summary of work environment
• Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.

Primary Purpose and Scope of the Job (Job Role)
• To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance with Java service standards.

Duties and Responsibilities:
• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Assist the guest navigate through the menu comfortably.

• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present bills on time and accept payment.

KEY ACCOUNTABILITIES:
Key Result Areas/ Key Performance Indicators (5-6 areas)
Performance Indicators (3-5 indicators)
• Meet, greet, and sit guests in a timely manner.
• Taking food and beverage orders from customers and ensure prompt service delivery.
• Cleaning, clearing, and organizing table condiments.

• Presenting bills and give back correct change to the guest within the shortest time possible.
• Assist guests on easy menu navigation.
• Attend to the tables and guarantee compliance to cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Proper utilization of company resources.
• Ensure accurate stock take.
• Communication-attend shift briefings, communicate cautiously to the guest.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Job specifications:
Qualifications
• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer oriented.
• Must have proper planning skills.
• Must have Point Of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative
• Must be result oriented, self-driven, articulate, and pro-active.

SPECIAL CONDITIONS OF EMPLOYMENT
• Should have a sound menu and product knowledge.
• Should have an A level Certificate or certificate in Hospitality
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

Core COMPETENCIES
• Good interpersonal skills
• Good Listener
• Ability to work under pressure.
• Excellent customer care skills.
• Flexible and adaptable to new environment
• Good verbal and written communication skills

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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