Systems Administrator job at NCBA Bank

JOB DETAILS:
Job Purpose Statement
The Systems Administrator role is to evaluate, implement and support the High end and Mid- Range IT Infrastructure in line with Bank’s Vision and provisioning Highly Available Server infrastructure for the Critical Server systems. Ensuring infrastructure is available for the business Continuity and manage 24×7 Data Centre operations and High-End Infrastructure SLAs

Key Accountabilities (Duties and Responsibilities)
▪ Monitor uptime/availability and quality service of all the banks e-banking systems and Infrastructure and provide daily dash boards i.e. SWIFT, TISS, GEPG, NIDA and TIPS.
▪ Ensuring all necessary performance reports are generated and shared on daily, weekly, monthly and quarterly with provided KPIs metrics. All the noted gaps should be escalated for resolution

▪ Ensure workstations, network, firewalls and servers operating systems are maintained with the latest operating systems and necessary updates are provide in time.
▪ Ensuring business continuity management is implemented by performance of restore and failover tests as per annual BCM plan. This is to ensure high availability of systems

▪ Implement systems in a high availability and ensure the resilience is checked through system fail over exercise and all noted gaps are tracked and remediated.

▪ Perform monthly self-risk check and report all noted risks gaps to the IT security Manager for tracking
▪ Prioritize and ensure all audit findings related to Infrastructure are reviewed and noted gaps are corrected within specified time.
▪ Ensure all Infrastructure assets are protected with security controls including anti-virus and also maintained in the assets register.
▪ Ensure balanced SLA compliance with service providers
▪ Provide good relationship with technology providers and other external partners.
▪ Ensuring vendors payments are done in time and contracts are renewed in time,
▪ Participate in vendor performance reviews meetings and ensure all noted gaps are tracked and resolved.
▪ Develop Preventive maintenance schedule and check list, review reports and track implementation of the noted gaps
▪ Perform tests and supervise the installation of telecommunication hardware.
▪ Managing and liaising with various service provider to ensure voice communication to outside the bank is working.
▪ Ensure the various lines recorded by the Bank are working and ensuring software is up to date.
▪ Ensure security of the Data Center and secondary areas is continually maintained.

▪ Responsible for managing Cloud environment, (Microsoft Azure).
▪ Responsible for managing microservices, (Kubernetes) in IAAS,PAAS platform.
▪ Responsible for problem resolution and escalation to management as guided by the escalation procedure while ensuring problem logging is appropriately carried out.
▪ Participate in planning and execution of all projects related to technologies.
▪ Liaise with various project teams to determine the hardware and software and security requirements of projects.
▪ Participate in provision of specifications in the budgeting or procurement of technology assets.
▪ Provide technical leas role in implementation of technology Infrastructure projects by proposing and evaluating technologies during on boarding of the technologies by working with providers.
▪ Staff Engagement
▪ Training Hours on technology related

Job Specifications
Academic:
A Bachelor’s degree in Computer Science, Information Technology or related field
Professional:
• Professional qualifications in IT e.g. Az-109, RHCSA, VCP, ITIL, MCSE, A+, MCITP, MCP, Other
relevant professional qualifications in IT field would be added advantage.
• Project Management certification and experience is preferred e.g. PRINCE2, PMP
Desired work experience:

• Cloud Infrastructure competencies i.e Azure, AWS, GCP, Oracle Cloud e.t.c
Ideal Job Specifications
• Minimum 3 years working experience in a busy IT environment with a hands-on role in
implementing and supporting Exchange 3PAR Storage; Proxy Server; Mail Marshal; Web Marshal;
SharePoint; Skype for Business; Virtualization
• Linux platform experience i.e. Ansible, Satellite etc.
• Experienced in Windows Enterprise servers and UNIX systems.
• Hyper-V/VMware or other virtualization platforms
• Server Platforms (rack mount and blades)
• PowerShell scripting
• MS System Center (SCCM, SCOM) Configuration
• Office 365 (Exchange Online, One Drive for Business, SharePoint Online) and Active Directory
Services
• 3rd Party Vendor Management
• Working experience in a bank or other financial services organization would be added
advantage.

Job Dimensions
• Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports None
Indirect Reports Outsourced partners/Vendors
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to
be successful in this role.
Internal
All departments
External
System vendors and Outsourced Partners
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to
make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary
control responsibility if applicable for the role.
Strategic – Technical Architecture and Design, Security, Optimization and Capacity planning.
Operational – Server farm/ Office Systems support, Incident, Change and Problem planning etc
Managerial – Incident/Problem management, Vendor management etc
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months,
above 1 year)
Page 3 of 5
Short-Term Planning – 6 – 12 months Long-Term
Planning – 1 to 3 years

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

Click here to apply >>>