Strategy Manager, Customer Retention job at M-KOPA

We’re looking for a strategy manager M-KOPA’s Customer Retention team to drive strategic initiatives and high-priority projects.

Responsibilities: You’ll be expected to…
• Conduct research, develop analyses, and build commercial & financial models to develop and implement M-KOPA’s strategy for customer retention and growing customer lifetime value. This could include product, sales channel, marketing, and pricing strategies; determining resource requirements and prioritizing investments; and building 3-5-year business plans.
• Support strategic growth areas for Customer Retention, including via customer segmentation analysis, market and economic analysis, partner landscaping, competitor benchmarking, business case development, and running pilots/experiments.
• Develop effective performance metrics and dashboards, coordinating with product and data teams to define and measure KPIs.
• Identify and scope opportunities to improve operations, processes, efficiency, and performance on the Customer Retention team.
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools.

You Might be A Good Fit If You…
• Are passionate about our mission of making everyday essentials accessible to everyone.
• Have 3-5 years of work experience in strategy, business operations, management consulting, investing, product management, or comparable roles.
• Are strong analytically and have significant experience with Excel modeling and making data-driven decisions.
• Love solving open-ended business problems, from identifying the problem that needs to be solved through developing actionable recommendations and driving implementation.
• Are a collaborator with a low ego.
• Thrive in fast-moving environments and have a sense of urgency to get the job done.
• Are results-focused and a self-starter.
• Have emerging markets experience (particularly in East, West, or Southern Africa).
• You have a bachelor’s degree or equivalent experience.

How to Apply

Click here to Apply >>>

Subscribe for Job Updates

Get All The Newly Listed Jobs in Uganda Today in Your Email

More Information

Apply for this job
Share this job

Leave your thoughts

Jobs By Category

Jobs by Location

Browse through our jobs hub for all the latest jobs, career opportunities and Vacancies . Move up today for a perfect employment on Uganda's Number (1) Job Listing website.

Don't Miss out on the daily job updates, Subscribe Now!