Station Attendant job at Zembo Motorcycles SMC LTD

JOB DETAILS:
About the Company:
We are Zembo, the start-up paving the way to the e-mobility revolution in Africa. Zembo sells electric motorcycle taxis, offers a battery swap service, and operates recharge stations. After six years of operation, Zembo is the most experienced African provider of electric motorcycles and solar battery swaps on the continent. We are scaling up in Uganda, providing an affordable and environmentally responsible mobility solution.
We share common convictions, notably on our social and environmental impact, both in our company and personal lives. We innovate on our business model and technology, but also in our organization: at Zembo, we rely on autonomy and self-management. We believe in trust, fairness and initiative, and we implement an organization where everybody has roles and the capacity to take decisions.

Key Responsibilities:
Customer Service:
• Swap (receive, store, and issue) batteries in the station via the Zembo Hub app. You will be the single point of contact for all inventory and equipment at the station.
• Respond to and offer appropriate guidance to all customers (existing, walk-in and

• prospective customers), ensuring they receive first-class support and assistance in swapping their depleted batteries with fully charged ones.
• Respond to customer inquiries and resolve any issues or concerns.

Station Management:
• Ensure the station is always presentable – valid trading licenses, station cleanliness, floor arrangement, product handling

Reporting:
• Complete reports for start and end of shift, weekly, and monthly reports, and also report on System failures, repairs, security issues, etc.

Asset Management:
• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the station facilities.

Professional Image
• Maintain a professional and friendly demeanor at all times.

Qualifications:
• Has a minimum of a diploma or equivalent from a recognized institution.
• Possess customer service skills and value the representation of the voice of the customer.

• Experience in the use of technology – smartphone and web-based applications.
• Demonstrates sound judgment, and excellent analytical, interpersonal, communication, presentation, and reporting skills..

• Is honest, trustworthy, and possesses a high degree of personal integrity and professionalism.

• Ability to work flexible hours, including weekends, evenings, and public holidays
• Ability to lift at least 25 kilograms.
• Ability to work in a fast-paced environment.
• Fluent in English, Luganda, and other local languages.

We are looking for someone passionate about sustainability and technology who’s looking for a challenging and rewarding opportunity. If this sounds like you, we would love to hear from you.

Zembo Electric Motorcycles Smc Ltd offers a fun, supportive work environment and opportunities for continued professional growth within a fast-growing global enterprise. It is an Equal Opportunity and considers all applicants regardless of race, colour, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability, or any other protected characteristic as established by law.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure

If you believe you have the above credentials, send your applications together with curriculum vita, certified copies of academic transcripts and supporting letters to job@zem.bo before 30/03/2024