Senior Specialist – RAN/TX Performance and Reporting.Technology job at MTN Uganda Limited

JOB DETAILS:
Main Purpose:
Reporting , analytics and monitoring of Network quality and performance metrics.

Main Job Functions:
• Proactive monitoring and trending of KPIs with professional interpretation that will enable network performance improvement.
• Developing and implementing comprehensive analytics that allow raw data to be transformed into business insights

• Driving end to end Network strategy initiatives to achieve Business Objectives.

• Designing and implementing Network KPI improvement initatives to improve User experience.
• Ensuring data accuracy and consistent routine and on-demand reporting on network quality and performance to internal and external, executive OPS review and board.

• Improve customer experience through Benchmarking drive tests to develop initiatives to improve Network Quality

• Develop reporting systems and dashboards to help with regular monitoring of network performance metrics
• Work with customer experience teams to improve cutomer experience through clear incident management
• Regular report preparation of network performance and presentation to a wide spectrum of stakeholders.

• Form part of the change management board to manage network changes and post implementation and performance monitoring
• Suggest improvements to network performance, capacity and scalability.

Collaboration: Refers to formal and informal relationships
• Direct reports: Manager Network Quality and Performance Management.
• Matrix reports: Peers in Network Group, Capital Projects, Business Intelligence.
• Key Customers: Network Group,Marketing,Finance,Sales,MS ZTE,Customer Services,IT,UCC
• Key Suppliers & Relations: HUAWEI,ZTE,ERICSSON,ATC

Education
• BSc Electrical/Telecommunications Engineering,

Work Experience
• A minimum of five years in Network/Service Planning or Network operations.

Training:
• Advanced Telecomunications and latest network technologies
• Proficiency in Advanced Microsoft Software (MS Excel, MS Project, MS Work, MS Power Point, Sharepoint etc)
• A clear understanding of Drive test technologies and log
• Proficiency in Network KPIs
• Data analytics and visualization

Knowledge:
• Negotiation skills
• A highly specialised technologist with mathematical, statistical and problem solving abilities. Lateral thinking and general systems-interconnectivity knowledge
• Excellent PC and computing skills.
• Driving Skills
• Communication skills

Behavioral Compentencies
• Organized
• Leadership and Team work
• Interpersonal
• Innovative

Work Hours: 8

Experience in Months: 60

Level of Education: Bachelor Degree

Job application procedure

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