Retail Training Officer Job Vacancy at Total Uganda

Job Description

• Monitor and report Network performance on product quality, maintenance related anomalies, implementation of stations’ invariants program, electrical audits, interceptor cleaning, used oil collection and security assessments.
• Coordinate and ensure brand image achievement and adherence to Network ISO certification procedures & HSEQ policies by all Dealers/Station Managers & Staff.
• Conduct a gap analysis of Group & Division requirements with respect to company rules.
• Implement a monitoring and tracking system to ensure that no procedures are overdue.
• Create awareness of procedures among Retail & Marketing Department staff to improve compliance.
• Write procedures, if need be, supporting the enforcement of internal controls in the Retail & Marketing Department.
• Prepare & co-ordinate induction training programs of new RTEs, SFS staff, Young Dealers & Dealers.
• Develop, propose, and implement the annual network training plan in away consistent with Africa training policy within approved annual budget.
• Arrange and follow up all group on spot trainings of dealers & station staff in liaison with TM’s, HSEQ, SFS teams etc.
• Develop, propose, and follow a career path to empower station’s staff with training program, knowledge control, proficiency check.
• Ensure Top Service program animation to achieve a minimum score of 90% in all benchmarks.
• In charge of the Annual Dealers Challenge.
• Plan and co-ordinate annual Dealer convention.
• Ensure that there is a central data base of talents for stations and a permanent pool of dealers to take over both young dealer and cash/financial dealer stations.
• Facilitate recruitment process for both Young Dealers & Financial Dealers.
• Implement collaborative animation using flashes, forum
• The Network Business in Uganda is very dynamic and competitive given the deregulated nature of the market.
• High service station staff turnover, hence high demand in training.
• Differentiation from competitors is paramount in terms of Top Service, staff grooming & general image.
• Spends 50% of the time in the field.

Candidate profile

• Bachelor’s Degree in Accounting/ Business Statistics / Economics or Business Administration from a reputable university.
• Good knowledge of SAP and very analytical.
• Minimum of 3 years in a similar role
• Financial management experience is an added advantage
• Knowledge of the Retail business must be very strong
• Ability to operate various computer systems
• Must be a licensed driver.

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