Responsible Gaming Officer job at National Lotteries and Gaming Regulatory Board

Job title: Responsible Gaming Officer

Salary Scale: NLGRB 5

Reports to: Senior Responsible Gaming Officer

Responsible for:  Call Centre Attendant

Job Purpose

To implement responsible gaming policies and initiatives

Key duties and responsibilities

1. Carrying out operator reviews on responsible gaming and recommend necessary corrective measures for any gaps identified.
2. Identify responsible gaming issues that require follow up, investigations and or enforcement actions and bring to the attention of the supervisor.
3. Conduct education and awareness programs on responsible gaming.
4. Supervising the call centre and counselling programmes
5. Follow up of rehabilitation of problem gamblers
6. Coordinate with relevant authorities to curb criminal behaviour in gaming
7. Identify and report matters that require review of the regulatory framework/standards.
8. Collection of key statistics and information relating to gambling and gamblers to facilitate responsible gaming programs and formulation of good policy

Person Specifications

Qualifications

1. A bachelor’s degree in either Social Sciences, psychology (community and social options), Social Work and Social Administration or Development Studies from a recognized university

Work Experience

Nil

Competencies

Technical

• Policy management
• Risk Management
• Human Resource Management
• Information Communication Technology
• Research and analytical skills

Behavioural

• Team work
• Decision Making and Problem Solving
• Concern for quality and standards
• Communicating effectively
• Negotiations and mediation skills

Ethics and integrity

Interested individuals should CLICK HERE to apply