Reservations & Ticketing Officer – Kenya at Uganda Airlines

Reports to: Designated supervisor
Department: Commercial
Location: Kenya

Key Responsibilities:

• Make and confirm reservations for passengers.
• Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
• Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
• Assist passengers with complaints and other concerns.
• Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
• Advise passengers on changes in flight schedules, cancellations or confirm reservations.
• Maintain inventory of available passenger space on flights.
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Ensure that the sales report is closed on time.
• Promote Uganda Airlines products to generate revenue.
• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
• Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.
• Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.
• Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
• Assist respond to any emergency or a major operational disruption affecting the Airlines operations
• Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

• Certificate in IATA
• A diploma in sales and marketing will be of added advantage.
• Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
• High level of computer proficiency
• A minimum of 2 years of work experience will be added advantage.
• A sound understanding of mathematics and world geography
• Customer-focused and hospitable.
• Integrity.
• Team player.
• Proactive/results-orientated.
• Warm, friendly, Self-motivated, pleasant & presentable.
• Good communication and intrapersonal skills.
• Resilient.

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