Reservations & Ticketing Officer – Kenya at Uganda Airlines

Job Description

Reports to: Designated supervisor
Department: Commercial
Location: Kenya

Key Responsibilities:

  • Make and confirm reservations for passengers.
  • Arrange reservations and itineraries using flight timetables, airline manuals, reference guides, and tariff books.
  • Perform a proper flight firming check to maximize flight utilization and reduce No-shows.
  • Assist passengers with complaints and other concerns.
  • Issue tickets and Passenger Travel Advisories quoting correct fare to reduce passenger complaints and debit notes.
  • Advise passengers on changes in flight schedules, cancellations or confirm reservations.
  • Maintain inventory of available passenger space on flights.
  • Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
  • Ensure that the sales report is closed on time.
  • Promote Uganda Airlines products to generate revenue.
  • Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
  • Assist travel agents with seat confirmations, and upgrade/ downgrade proposals.
  • Handle Miscellaneous Charges Orders (MCO’s) and refunds, and process lost and time-barred tickets.
  • Take responsibility for own proficiency development and train and develop other employees, for proper succession planning and risk management.
  • Assist respond to any emergency or a major operational disruption affecting the Airlines operations
  • Other duties and responsibilities as requested by Management.

Minimum Qualification and Experience:

  • Certificate in IATA
  • A diploma in sales and marketing will be of added advantage.
  • Detailed knowledge of computer Reservation Systems and IATA processes is an added advantage.
  • High level of computer proficiency
  • A minimum of 2 years of work experience will be added advantage.
  • A sound understanding of mathematics and world geography
  • Customer-focused and hospitable.
  • Integrity.
  • Team player.
  • Proactive/results-orientated.
  • Warm, friendly, Self-motivated, pleasant & presentable.
  • Good communication and intrapersonal skills.
  • Resilient.


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