Receptionist job at Calm Suites Limited

JOB DETAILS:
Location: Mutungo, Kampala, Uganda
Contract Type: Contract

• Calm Suites Limited is a luxurious destination for hospitality, tranquility, natural beauty, and modern comfort. Situated on Mutungo Hill in Kampala, Uganda, our hotel offers a peaceful retreat from the hustle of big cities. Whether our guests are here for business, attending an event, or simply seeking relaxation, we are dedicated to providing an indelible experience of comfort and high-quality service amid serene natural surroundings.

Our Vision
• To become the number one choice in Uganda for luxurious relaxation and event hosting, seamlessly blending natural beauty and upscale comfort.

Our Mission
• To give unforgettable, peaceful moments that will inspire relaxation and tranquility in every guest for renewal.

Core Values
• Excellence: We exceed the expectations of our guests with high standards of service and hospitality.
• Integrity: We command trust by being truthful and transparent, dependable in all our actions.

• Respect to Nature: We implement sustainable practices to protect and celebrate the environment.

• Innovation: We are committed to continuous development regarding our services and facilities.

Company Culture
• At Calm Suites, we pride ourselves on our collaborative, results-oriented, and flexible workplace culture.

The Role
• We are seeking a proactive and customer-focused Receptionist to join our small team. Reporting to the Hotel Manager, you will play a crucial role in ensuring our guests feel welcomed and informed during their stay.

Key Responsibilities
• Operate the telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Greet guests upon arrival, determine the nature of their visit, and direct or escort them to their destinations.
• Receive payments and record receipts for services provided.
• Analyze data to answer questions from customers or the public.
• File and maintain records efficiently.
• Perform administrative support tasks, including proofreading and operating computers to manage various documents.

Preferred Duties
• Hear and resolve complaints from customers or the public.

• Collect, sort, and distribute mail, messages, or courier deliveries.

Qualifications
• Education: Post-secondary diploma in Hotel Management or related fields.
• Experience: 2-3 years of relevant experience as a receptionist or in a similar role.
• Skills: Proficient in speaking, active listening, service orientation, critical thinking, and coordination.
• Knowledge Areas: Strong understanding of customer service and personal service practices, as well as basic computer and electronics knowledge.
• Language Proficiency: Fluent in English and Luganda.

Desired Attributes
• We are looking for someone who is honest, adaptable, and emotionally intelligent. Your ability to take initiative, work collaboratively, and think strategically will be essential to your success in this role.

• Benefits
• Paid sick leave
• Free lunch
• Paid time off

Work Hours: 8

Experience in Months: 24

Level of Education: Postgraduate Degree

Job application procedure
Interested in applying for this job? send all the required documents to [email protected]
• If you are ready to join our team, please submit your application, including:
• CV / Resume
• Cover letter / Letter of interest
• Copy of certificates
• Copy of degrees
• References
• We look forward to welcoming a new member to our Calm Suites family!