Project Assistant- CRM-1 job at World Vision

JOB DETAILS:
Key Responsibilities:
1. Accountability to beneficiaries.
• Receive, record complaints and feedback from the beneficiaries.
• Compile monthly statistical data of complaints and feedback.
• Data entry to World Vision and WFP Complaint systems.
• Mobilize manageable numbers of beneficiaries for CBT distribution, quarterly verification and Monthly General Food and Cash Distribution.
• Participate in mainstreaming Accountability to the Affected Persons (AAP) across all WFP activities
• Organize post distribution review meetings (PDRM)

1. Beneficiary verification.
• Admit and verify beneficiaries during food distribution.
• Monthly verification of in-kind assistance beneficiaries.
• Quarterly Verification of beneficiaries on Agent banking.
• Support in the monitoring of agent cash out points.
• Ensure the necessary equipment’s for verification are functional
• Support in trouble shooting.

1. Reporting
• Prepare, download and share the daily GDT reports.

• Compile and share the quarterly verification reports.
• Compile monthly statistical data of complaints and feedback.

1. Retailer and Market Strengthening.
• Support to mobilize retailers for bi-annual WFP targeting and monitoring assessment (MFI and RPME)
• Assist retailer groups to create and manage VSLAs and SACCOs to enable sustainable access to credit.
• Support to follow up on retailer performance and support in Retailer Performance Monitoring and Evaluation (RPME)
• Support to organize trainings for retailers.
• Support to organize the identified retailers’ groups to establish leadership and governance.
• Support in linking VSLAs and SACCOs to formal financial service providers (FSPs) for sustainable credit options and digitalization.

 Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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