Operations Manager job at Ipsos

JOB DETAILS:
Key Responsibilities:
• Develops and implement strategic initiatives in order to improve operational processes, aligned to the SSA Operations strategy

• Overall responsibility for quality, timeliness, and profitability of data collection in the Research Division
• Oversees the rollout and full implementation of relevant global processes within operations
• Manages the Field, CATI, Coding, and Quality Control teams to ensure delivery of KPIs
• Ensures teams are suitably resourced with skilled staff, and with appropriate training
• Monitor financial KPIs to ensure meeting (or beating) budgets set
• Provide guidance on how to improve performance versus budget by adopting efficiency initiatives including software and technology
• Act as a trouble-shooter in dealing with particular project issues and problems
• Adheres to policies and procedures, acting as an advocate throughout the Operations teams
• Provides support and guidance to the team in capacity and resource planning
• Establish technical standards and ensure adherence to them for company operations

Knowledge and Skills:
• Experience in research and specifically in an Operations environment
• 3 – 4 years of hands-on experience on the operational side of Market and Social Research, preferably in full-time positions
• Decisive in nature with the ability to make tough decisions within difficult situations and circumstances
• Excellent team player with a collaborative style of communicating and leading
• Exceptional interpersonal and people skills to work with different types of people
• A solution-oriented person who is able to come up with creative and positive ideas to drive the teams and operations forward
• Considerable ability to manage and coordinate functions of various departments
• Strong commercial acumen

Education Requirement: No Requirements

Work Hours: 8

Experience in Months: 36

Level of Education:

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