IT Officer (NGO Careers) at Lutheran World Federation(LWF Uganda)

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LWF World Service is the humanitarian and development arm of the Lutheran World Federation. We are a widely recognized, international, faith-based organization working in over 20 countries. We seek to bring people of all backgrounds together in the common quest for justice, peace, and reconciliation in an increasingly complex and fragmented world.

A commitment to the human rights of every individual, regardless of their status, guides our work, actions, and operations. We are particularly known for our timely, compassionate, and professional humanitarian work, and for our field presence in hard-to-reach areas. Our work is people-centered and community- based. Above all, we work with the most vulnerable, and in order to claim and uphold their rights, we engage proactively with local government and community structures.

LWF Uganda works closely with United Nations agencies (UNHCR, UNICEF, UNOPS, UNFPA, WFP), PRM, EU/ECHO, BfTW, etc. LWF Related and faith-based agencies and their back donors.

For additional information, please see

The LWF Uganda Program is looking for qualified and experienced persons to fill the following position;

Job Title:                           IT Officer.

No. of Positions:              One (01).

Duty Station:                   Kampala Office.

Reports to:                       IT Manager.

Starting Date:                  ASAP

Duration of Contract:     1 year contract (with possibility of extension).

Application Deadline:     January 30, 2022. 1300hrs.

Job Summary

The IT Officer will perform an array of tasks to ensure that the organization’s computer network is running smoothly and efficiently, resolve IT problems on a daily basis both accurately and timely. The IT Officer will also be responsible for writing reports, tracking inventory, training staff on new technologies, and developing contingency plans in case of network failure; ensure the safe and efficient running of a business’s IT system and provide daily user assistance both hardware and software.

 Duties and Responsibilities

Use of Power Apps. Use and manage the organization’s business power apps to support employees accomplish their duties. Support the team in maintaining and delivering IT service help desk tickets resolution

Installing and Configuring. Install and configure networks to new electronic gadgets purchased by the organization so that employees can begin using it as quickly as possible. Additionally, new computer networks will have to be configured to suit the organization’s unique needs.

Setting Up Peripherals. Set peripherals to complement the computer network and smart devices and ensure that they are both functional and secure.

Maintaining and Repairing. Check the organization’s network for errors, repair malfunctioning peripherals, and help colleagues troubleshoot problems.

Data Management. Collaborate with the team to manage and analyze data and the impact data management has on business goals.

Keeping Records. As part of ongoing work, IT Officer is required to keep detailed records of their network’s configurations, peripheral specifications, problems and solutions, and more. Maintain a report on the digital tools meeting minimum standards of hardware and software for the organization.

Provide technical assistance, the IT Officer will prepare and maintain documents, particularly for organizational policies and procedures.

Key skills required:

On a daily basis, IT Officer will use the knowledge of networks, systems, and software tools to make sure the organization’s digital infrastructure works properly.
Computer network skills ‚Äď extensive knowledge of the inner workings of computer networks, as well as how to operate and repair them is essential
Ability to analyse and work with electronic peripherals you may have never encountered before
Excellent attention to detailed records of highly complex networks
Well-developed in written and verbal communication skills working with colleagues and users on a daily basis

In order to accomplish the daily goals, IT Assistant should be familiar with the following variety of tools:

SQL database management skills; Knowledge of cloud-based applications and their security; Recent versions of Microsoft Office software suites and Office 365 applications; Foundational cyber security skills and mechanisms is a key requirement; Computer network, hardware, and software able to use a variety of these tools to complete tasks; Standard office & communications equipment ‚Äď knowledge of standard office equipment uses

Personal traits and attributes

Results-oriented individual who loves to tackle tough problems and find creative solutions.
As comfortable interacting with people as with installing a computer network, and excellent at applying your skills to unfamiliar issues.
The ability to think logically
A good memory of how software and operating systems work
Excellent listening and questioning skills, combined with the ability to interact confidently with users to establish what the problem is and explain the solution
Able to work well in a team
Ability to prioritize your workload
Attention to detail and a high degree of cyber security awareness.


A degree in computer science/Information technology, proficiency in SQL, Java, XML, C/C++ or any other related data management field is required.

Applications should be addressed to;

Office of Human Resources

Lutheran World Federation.

Plot 1401, Ggaba Road, Nsambya

P.O.Box 5827 Kampala, Uganda.

LWF/DWS is an equal opportunity employer, irrespective of gender, race or religious affiliation.  Female candidates possessing the above requirements are encouraged to apply. LWF/DWS is a signatory to the Code of Conduct for humanitarian agencies. Our recruitment and selection procedures reflect the organization’s commitment to the prevention of abuse and exploitation of beneficiaries.

Only short-listed candidates will be contacted.


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