IT Infrastructure Officer job at BRAC Uganda Bank Limited

JOB DETAILS:
Purpose
To configure, deploy, maintain and monitor network equipment such as routers, switches, firewalls, leased lines, VolP systems, VPNs and other infrastructural components to ensure optimal performance.

Job Responsibilities
• Configure, monitor, and maintain network devices such as routers, switches, firewalls, and VPNs to ensure optimal performance.
• Respond to network issues and outages promptly, with a focus on meeting SLA targets for response and resolution times.

• Ensure the bank’s networking components (e.g., switches, routers, firewalls) are operational and optimized for performance, security, and redundancy.
• Enforce network security protocols, including firewalls, intrusion detection systems, and VPNs, to safeguard sensitive data and prevent unauthorized access.

• Maintain accurate documentation of network topology, configurations, changes, procedures and policies to ensure effective management and compliance.
• Utilize network monitoring tools to analyze traffic patterns, identify bottlenecks, and recommend improvements to enhance network performance.
• Ensure BRAC Data Centre Network policies and procedures are adhered to.
• Evaluate technical requirements and proposals for supply, implementation and development of networks equipment and services.
• Ensure that project deliverables are met and executed according to projects scope by liaising effectively with project managers and other stakeholders.
• Manage and review network-related SLAs to ensure all network services are delivered within agreed-upon performance parameters, including uptime and response times.
• Perform root cause analysis on network incidents and take corrective actions to prevent recurrence, ensuring continuous improvement.
• Collaborate with internal teams (e.g., IT support, security) and other departments to support system integration and ensure cohesive service delivery and adherence to SLA commitments.
• Prepare weekly, monthly reports for senior Management highlighting network uptime, performance, service level breaches and outlining corrective actions.
• Perform routine preventive maintenance activities on data center and branch network
o equipment to proactively identify and resolve potential issues.

Qualifications & Skills
• Bachelors in ICT, Computer Science and any related ICT field
• At least 3 years’ experience in implementing and managing the network of a sizeable organization.
• Cisco Certified Network Professional Routing & Switching (CCNP R&S)
• Cisco Certified Network Associate (CCNA) Certification.

• Project management qualification and experience will be an added advantage.
• Strong competency to configure and manage network devices (routers, switches, firewalls) and
• services (LAN, WAN, VPN).
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, etc.).
• Understand principles of network availability, performance metrics and capacity planning.
• Familiarity with cybersecurity practices and security measures.
• Strong project management, and risk management abilities.
• Knowledge of negotiating and managing third-party service providers / vendor SLAs
• Knowledge of IT Infrastructure Library (ITIL 4) processes and procedures.
• Ability to learn technical concepts quickly and explain complex technical information to non-technical
• stakeholders.
• Familiarity with Banking /ICT industry standards and regulations.
• Experience working with cross-functional teams and leading initiatives.
• Willingness to stay updated on emerging technologies, industry trends and best practices.
• Proficient in creating clear documentation and reports.
• High degree of problem-solving and analytical skills.
• Ability to work in a multidimensional/multicultural setting.

• Excellent communication and interpersonal skills.
• Decisive with strength of character.
• Ability to remain calm in the face of major pressure/incidents.
• Team player that exhibits critical thinking and confidence.

Work Hours: 8

Experience in Months: 36

Level of Education: Bachelor Degree

Job application procedure
Interested in applying for this job? send all the required documents to [email protected]
• Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter  NOT later than Monday, 09th December 2024 . All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.
• Note: Only shortlisted candidates will be contacted.