IT Assistant Gulu/Adjumani – World Food Programme (WFP Uganda)

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NOTE: WFP DOES NOT SOLICIT FOR FEES OR ANY FORM OF PAYMENT FROM JOB APPLICANTS

WFP is looking for talented people who are committed to joining our efforts to eradicate hunger. It offers unlimited opportunities to grow your professionalism, talent and expertise. Start your journey to be a member of the world-wide effort to eradicate hunger. WFP has a policy of affirmative action for women.

ABOUT WFP

United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year.

Brief description of WFP in Uganda

WFP delivers food assistance in emergencies and work with communities to improve nutrition and build resilience. WFP provides life-saving food assistance and livelihood opportunities to refugees in Uganda. In addition, WFP assists the most vulnerable people in Uganda with food and nutrition assistance. Finally, WFP works with smallholder farmers and links them to markets.

As Uganda strives to achieve Zero Hunger by 2030 and become a middle-income country by 2040, WFP is also assessing its relevance and repositioning its role in Uganda.

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ARE YOU UP TO THE CHALLENGE?

We are seeking a qualified individual for the position of IT Assistant to be based in Adjuamni under Gulu Field Office. Selected candidates will be employed on Service Contract.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1.Maintain inventories of materials, such as, computer and related equipment, telecommunicationsequipment, biometrics verification equipment, etc;
2.Maintain logs or archives of information, such as application logs, trouble tickets, directories,registries, data warehouses, reports, etc;
3.Assist in the deployment/dissemination of ICT equipment and software, such as, computerhardware and/or software, applications, programs, directories, telephony, database content,training material, etc;
4.Undertake basic monitoring and pro-active troubleshooting of server systems, power systems andtelecommunications links to ensure a consistent delivery of IT services to staff and partnerorganizations like UNHCR.
5.Assist in the maintenance of systems and equipment by carrying out routine tasks, such asbacking up data, physical cleaning of servers and peripheral equipment, running systemsdiagnostics, patch management and system optimization, removing viruses and bad data, etc;
6.Administer user access to systems and databases, monitor system and application usage;
7.Assist in the installation of LAN, WAN and Power infrastructure at WFP warehouses and fooddistribution points;
8.Assist in resolution of IT equipment, telecommunications and power problems by responding toincident reports and user queries through the identification and troubleshooting of issues andwhere necessary forwarding unresolved issues to the appropriate person.

9.Provide statistical reports from IT systems at the end of each food distribution;
10.Assist in the preparation of standard operating procedures, work instructions and user manualsrelated to the management of food distributions;
11.Assist in training and support of users of technology and systems, such as beneficiary biometricverification, audio/videoconferences, meetings, databases, registries, LAN and WAN networks,etc;
12.Perform other related duties as assigned.

STANDARD MINIMUM QUALIFICATIONS

  • A university degree in the related functional area.
  • Fluency in both oral and written communication in English.
  • Academic or professional experience in computer science.
  • Previous experience in electronic data collection will be an added advantage.
  • Knowledge and experience of the area context, knowledge of local language is an addedadvantage.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  • Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people’s skills: Trains junior teammates on new skills and capabilities.
  • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  • Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  • Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability Name Description of the behaviour expected for the proficiency level
Governance, Strategy and Architecture Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems
Change Implementation, Project management, Planning and Optimization Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical Expertise Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions.
Service Management Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client Management Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools.
Procurement and Contract Management Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Academic or professional experience in computer science.
• Has experience resolving level 1 IT issues.

TERMS AND CONDITIONS

DEADLINE FOR APPLICATIONS

Thursday 2nd December 2021

Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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