Hostess/Host job at Java House

JOB DETAILS:
Summary of work environment
• Welcoming all guests in the restaurant, ensuring full stay is warm, inviting and welcoming till bidding goodbye.

Primary Purpose and Scope the Job (Job Role)
• To usher customers into the Restaurant, offer menus and ensure they are attended to by herself or the service personnel in a timely manner.

Duties and Responsibilities:
• Meet greet and seat all guest in the restaurant.
• Organize and reserve tables for large groups and bookings

• Maintain clean menus, baby chairs, crockery and cutlery in take away stations.
• Ensure all seated and takeaway guests are attended to.
• Assist manager and chef in any communications of special for the day and run outs
• Ensure necessary orders for proper mis-en-place are given to the manager for ordering.
• Assist in picking takeaway orders via phone.
• Ensures guests’ needs are met in the entire dining experience.
• Contribute to team effort to achieve customer satisfaction.

KEY ACCOUNTABILITIES:
Key Result Areas/ Key Performance Indicators (5-6 areas)
• Ensure all guests are sat immediately they walk into the restaurant.
• Inform every guest on any new specials available in the restaurant.
• Adhere to laid down company policies on grooming.
• Tend to special need guests and requests
• Ensure all cleaning cloths are well soaked in sanitizers.
• Share guests’ feedback to manager.

Performance Indicators (3-5 indicators)
• Food safety.
• NPS
• Integrity
• L4L Sales.

Job specifications:
Qualifications
• Must be adaptable, accommodative and flexible.
• Ability to work under pressure
• Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
• Must be self –driven and pro-active.
• Must have the ability to multi-task
• Good fluent communicator in English.
• Attentive to detail

Experience
• Must be computer literate.
• Must demonstrate high level of integrity
• Be conversant with menu
• Must have worked in service department for 2 years and above

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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