Head Enterprise Operations job at Airtel

JOB DETAILS:
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities
• Operationally accountable and responsible for enterprise network planning and strategy.
• Accountable for enterprise network operations and incident management.
• Accountable for Enterprise Network Inventory management.
• Agree to a set of KPIs for regular measurements and benchmarking.
• Develop standard procedures for effective service delivery and management.
• Daily review of Network incidents reports and deploy appropriate solutions to improve service experience.
• Seek avenues for cost optimization, creating efficiencies that will optimize the EBITDA margin.

• Responsible for the Enterprise Network regulatory (UCC) compliance reports.
• Take lead in the preparation of the AOP budget for CAPEX and OPEX.
• Act as the SPOC for Enterprise Network activities across the different stakeholders.
• Installation and de-installation of Enterprise customer service and equipment as per agreed SLA with Enterprise Business function.
• Evaluate solution designs prepared by Enterprise business team and provide feedback on feasibility.
• Ensure Timely delivery of customer solutions requested (48 hours from time of receiving service order).
• Make routine customer visits to review and understand the customer’s level of service experience.
• Design and Implement the appropriate systems and processes that meet the customers defined SLAs.
• Process management.
• Capacity building.
• Reporting.

Qualifications
• BSc Electrical Engineering degree, BSc Telecommunication Engineering, ICT or any related field.
• Certification in Networking Courses.
• Minimum of 7 Years’ experience in Telecom/ICT industry.
• Minimum of 4 years in a leadership role.
• A good understanding of Packet Switched/Circuit switched networks.
• Good understanding of customer requirements.
• Ability to work with minimum supervision.
• Good interpersonal and analytical skills.
• Self-driven, team player, good presentation skills and motivated.
• Task oriented with excellent organizational skills.
• Ability to prioritize and manage tasks.
• Ability to explain technical issues to non-technical people.
• Patience and perseverance.

Work Hours: 8

Experience in Months: 84

Level of Education: Bachelor Degree

Job application procedure

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