Customer Relations Officer job at African Clean Energy

JOB DETAILS:
Job Title: Customer Relations Officer
Organisation: African Clean Energy (ACE)
Directly Reports to: Consumer Finance Team Lead
Duty Station: Mbale, Gulu, Fort Portal and Soroti, Uganda

About Organisation:
African Clean Energy (ACE) is a B-Corp certified enterprise that produces and distributes the ACE One solar-biomass hybrid energy system. A small-yet-powerful smokeless stove, it will virtually eradicate the catastrophic impact that traditional cooking and heating methods inflict on health, environment, and poverty in developing countries around the world, and provides electricity.

Job Summary: We are seeking a dynamic and dedicated Customer Relations Officer to join our team. This role will contribute to the Loan recovery scale up in the company and henceforth improve customer engagement thus growth in the amount of loans recovered.

Why Join Us?
● Be part of a mission-driven company that is making a real difference in the world.
● Work with a talented and passionate team dedicated to innovative solutions for clean energy access.

● Opportunities for professional growth and development.

Key Duties and Responsibilities:
● Conduct day to day customer calls through contacting/texting assigned customers that have upcoming payments in two days using CRM system
● Contact assigned new customers to welcome them to African Clean Energy.

● Contact assigned customers at the point of entering arrears to arrange payment or identify issues that are preventing the customer from paying
● Daily review and report the operations of the customer calls with CFM.
● Resolve assigned customer support cases that are preventing ACE from receiving payment from customers.
● Resolve incorrect contact details and update with the correct information
● Conduct customer training for stove usage
● Conduct customer training for payment model
● Complete customer satisfaction calls and document the outcomes of the satisfaction and survey calls.
● Review the outcomes of the satisfaction and survey calls and report to CFM
● Any other tasks assigned deemed necessary by management.

Qualifications, Skills and Experience:
● At least a Diploma or equivalent qualification in Customer relations, Sales, Marketing, or any business-related field.

● Proven experience in Telemarketing or similar role preferably in renewable energy.
● Recommendation and Residence letter from LC 1 Office.
● Excellent communication, interpersonal, and negotiation skills.
● Proven ability to achieve targets and deliver results consistently
● Self-motivated, proactive, and able to work independently
● Results-driven with the ability to focus on achieving set objectives and goals.
● Must be a native of the location applied for.
● Ability to speak and communicate in the local language he/she is applying for.
● Willingness to travel frequently and work flexible hours
Personal Attributes:
● Passionate about making a positive impact in communities.
● High level of integrity and professionalism.
● Self-motivated with a strong sense of initiative.
● Ability to work under pressure and meet tight deadlines.
● Culturally sensitive and able to work effectively in diverse environments.

NB: African Clean Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please send your application Letter clearly stating in the location your are apply for in the email subject, CV, Copies of academic documents and copy of National ID to email not later than 26th November, 2024.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Associate Degree

Job application procedure
Interested in applying for this job? send all the required documents to [email protected]