Customer Relations Executive Job Vacancy at Total Uganda

Job Expired

Job Description

  • The CRE will act as a primary point of contact for TotalEnergies customers
  • Communicate with current and potential clients via telephone, email, online chat, or social media in a professional and timely manner.
  • Provide customers with the TotalEnergies service and product information.
  • De-escalate stressful situations by maintaining a courteous and calm manner at all times.
  • Complete call notes and call reports as necessary and updating them in the CRM tool. Up-sell and Cross-sell TotalEnergies products and services. Complaint/Inquiry Management
  • Handle customers issues/complaints and follow issues through to resolution.
  • Resolve customer complaints regarding our product, services, and processes.
  • Identify & escalate priority issues to the appropriate departments.
  • Provide timely feedback to the customer as per the company guidelines.
  • Keep accurate records and document customer service corrective actions and discussions
  • Deliver prompt and professional solutions to customers` inquires in liaison with the other business teams. Customer Database
  • Update the affiliateā€™s customer database.
  • In liaison with the business teams the CRE will engage dormant & inactive customers in order to onboard these customers back

Candidate profile

  • A degree in Business administration, international business, or Marketing related field from a reputable University
  • At least 2 years of Practical Experience in handling clients/customers
  • CallĀ centerĀ exposure is highly preferred
  • Strong interpersonal skills and an ability to build rapport with customers
  • Strong communication skills.
  • Relationship-Building Skills
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
  • Excellent organizational skills.
  • Strong listening skills, problem-solving skills
  • Previous customer care experience and an organized approach to work is an added advantage.
  • Must be Fluent in English and 2 or more local languages.

More Information

  • This job has expired!

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