Call Centre Attendant job at National Lotteries and Gaming Regulatory Board

Job title: Call Centre Attendant

Salary Scale:       NLGRB 6

Reports to:          Responsible Gaming Officer

Responsible for:  None

Job Purpose

To receive and forward calls and mails to responsible authorities on lotteries and gaming services

Key duties and responsibilities

1. Handling inbound and outbound calls and providing customer service. 
2. Resolving client complaints and forwarding calls to responsible officers.
3. Following up and providing feedback to clients.  
4. Providing feedback to management on areas of improvement and making suggestions for process improvements.
5. Provide accurate, valid and complete information in accordance with the Board’s Communication requirements.
6. Generate data and submit reports
7. Manage the Toll free counselling line

Person Specifications

Qualifications

1. A diploma in either IT, Mass communication, Customer care, Public relations, secretarial studies, Marketing or Journalism from a recognized university

Work Experience

Nil

Competencies

Technical

• Policy management
• Risk Management
• Information Communication Technology
• Records and information management

Behavioural

• Team work
• Decision Making and Problem Solving
• Concern for quality and standards
• Communicating effectively
• Stress management and resilience
• Ethics and integrity

Interested individuals should CLICK HERE to apply