Assistant Relationship Manager job at KCB Bank

JOB DETAILS:
Job Definition.
• Execute sales of SME assets, Liabilities and other product types as per targets allocated by your Branch Manager.
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.

• Facilitate the branch’s Service Delivery to customers.
• Handle Establishment of new and Variation of existing account relationships.
• Deal primarily with SME accounts.

Principal Accountabilities:
• Selling bank products to new customers and cross selling to existing customers.
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
• Deposit mobilization for the bank
• Collect information from customers relating to account relationship.
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
• Doing Business banking returns, Sales returns, and relevant areas of the Executive Summary.
• Sales calls and market intelligence gathering.
• Receive and solve or escalate both verbal and written customer complaints noting to record them in the customer complaints register.
• Receiving, guiding, and doing initial appraisal of loan applications
• Explaining and having customers sign letters of offer.
• Completing of the advance facilities books (date applied, approved/declined, date letter of offer signed, date draw down made, etc.).
• Any other duties that may be allocated from time to time.

Knowledge and experience required.
• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
• At least 2 years’ experience in sales and services and their relevance to both SME customers.
• Ability to identify, analyze and structure both SME lending requirements.
• Thorough knowledge of banking products and services.
• Demonstrate knowledge of Digital Financial services and their relevance to customers.
• Strong communications, negotiation, and interpersonal skills with ability to win business.
• Passion for Performance.
• Open to New Ideas in a rapidly changing Business Environment and innovative.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure

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