2 Repairs Coordinator job at Eezy Track Uganda

JOB DETAILS:
DUTIES AND RESPONSIBILITIES.
• Oversee booking and scheduling of repair jobs and following up on the repair job.
• Follow up on all repairs booked and scheduled and compile a report for the cause of device failure.

• Take full responsibility for dealing with relevant customer complaints, queries and requests for information.
• Troubleshooting non-responsive devices.
• Liaise with Fleet support team in regards to offline devices.
• Ensure Turn Around Time is followed appropriately.

• Ensure Double Offline devices are made priority and repaired within 48 hours.

• Liaise with Repair Technicians by providing information in regards to client and vehicle location.
• Confirmation of device status after repair is done.

• Any other duty as requested by Supervisor or HOD.

JOB REQUIREMENTS
• Bachelor’s degree in International Relations/ Public Relations or any related field.
• Past experience in customer service field is an added advantage.
• Good team player.
• Strong ability to adapt and work in a fast-paced environment.
• Highly motivated and target driven.
• Good decision making and problem-solving skills.
• Computer literate.
• Strong communication skills.
• High level of confidentiality.
• Good negotiation and problem-solving skills.
• Critical thinking.

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education: Bachelor Degree

Job application procedure

If you feel that this is the Job for you please send your Application letter and CV to hr@eezygroup.net