Maitre D job at Sokoni Africa Limited

JOB DETAILS:
Description
Position Overview:
Maitre d’ is responsible for creating a welcoming and exceptional dining experience for all guests. This position entails supervising Restaurant staffs, managing reservations, ensuring efficient seating arrangements, making sure all guests get exceptional service and addressing guest needs to ensure a smooth and enjoyable dining experience.

Key Responsibilities:
• Guest Relations: Greet and welcome guests upon arrival, ensuring a positive first impression. Attend to any special requests, complaints, or concerns promptly and professionally.
• Reservations Management: Oversee the reservation system, ensuring proper scheduling and optimizing table allocation to maximize efficiency and guest satisfaction.
• Seating Coordination: Supervise and manage the seating of guests, ensuring timely seating and adherence to restaurant policies.
• Staff Supervision: Direct and coordinate service staffs, hostesses and bar staffs. Provide guidance, training, and motivation to ensure high standards of service.
• Dining Room Management: Maintain the flow of service in the restaurant, balancing guest needs with staff performance. Anticipate guest preferences and make recommendations when appropriate.
• Quality Control: Monitor the quality of service and food presentation to ensure consistency and guest satisfaction. Ensure cleanliness and organization of the restaurant.
• Communication: Act as the liaison between Hostesses and Service Team. Relay important guest preferences or special requests to kitchen staff.
• Upselling: Promote and recommend menu items, specials, and beverage offerings to enhance the guest experience and contribute to sales.
• Problem Resolution: Handle guest complaints and issues efficiently, seeking satisfactory resolutions while maintaining the restaurant’s reputation.

• Event Coordination: Assist with organizing and overseeing special events, private parties, Banqueting or group bookings as necessary.
• Team Collaboration: Work closely with the other Brands/ Departments and leadership Team to ensure smooth operations and address any staffing, operational, or guest concerns.

Qualifications:
• Proven experience in a leadership or supervisory role in a fine-dining or high-volume restaurant.
• Exceptional customer service skills with the ability to handle difficult situations with tact and professionalism.
• Strong communication, interpersonal, and organizational skills.
• Ability to multi-task and manage time effectively in a fast-paced environment.
• A keen eye for detail and commitment to maintaining high standards of service and presentation.
• Knowledge of restaurant operations, including reservation systems, point-of-sale systems, product knowledge and food/beverage menus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Preferred Qualifications:
• Hospitality or Restaurant Management degree or equivalent.
• Experience with high-end/ Fine dining etiquette and wine pairings Restaurant.

Education Requirement: No Requirements

Job Experience: No Requirements

Work Hours: 8

Experience in Months:

Level of Education:

Job application procedure

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