Specialist – BankTech job at MTN Uganda

JOB DETAILS:
The Specialist BankTech is responsible for supporting the commercial and development activities of BankTech solutions such as savings, loans, investment, and insurance products through new, innovative and customer-friendly solutions.

Responsibilities
Main Job Functions:
• Develop and implement the annual Bank tech roadmap plan and budget that ensures achievement of  MTN Momo Ug’s business objectives.
• Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.

• Work closely with the product development team to design, create, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
• Monitor and adjust product strategies based on market trends, competitor analysis, and performance data.

• Lead the deployment of new features or modifications on bank tech products based on user feedback, analytics, and competitive benchmarking.

• Oversee bank tech product management, product development lifecycle and actions aimed at increasing users, engagement, usage and revenue.

• Manage bank tech products portfolio to optimize revenue and grow overall profitability of existing product offerings while innovating
• Design, implement, and optimize loan and savings products to enhance customer adoption, usage, and retention.
• Analyze the bank tech landscape and undertake annual, quarterly, and monthly planning to ensure the effective implementation of the marketing mix (Price, Place, Promotion, Product and Processes).
Stakeholder Management
• Work with internal & external stakeholders to monitor performance of existing products, identify and close service gaps aimed at driving product & revenue growth.
• Manage relationships with existing and prospective BankTech partners to ensure alignment on goals and initiatives.

• Coordinate weekly, monthly and adhoc review meetings with the BankTech partners.
• Liase with Legal & compliance teams to ensure that all BankTech products abide to prevailing regulations and business rules.

• Provide actionable insights to stakeholders to improve service delivery, customer experience, and financial inclusion.
Product Development and Delivery
• Manage the BankTech products’ roadmap to ensure that items are delivered within the expected timelines.
• Collaborate with the product development team to design and launch new BankTech products.
• Collaborate with the market research to identify customer needs and preferences.
• Work closely with the IT department to ensure seamless integration of BankTech products.

• Identify gaps and implement technology solutions to enhance the customer user experience.
Data analysis and Reporting
• Analyse portfolio performance, identify trends, and develop strategies to improve product offerings.
• Prepare regular and adhoc reports on BankTech product performance for senior management.

Qualifications
 Education:
• Bachelor’s degree in finance, Business Administration, Technology or related field
• Proficient with MS Office application especially Excel and Power Point
• Relevant Certifications

Experience:
• A minimum of 2 years total experience in products development/management or an allied field is required.
• Experience in Fintech, Project management, Advanced Services or Mobile Money is preferred.
• At least 2 years of experience in telecommunications, product development/agile project management, customer services, or marketing.
• Strong understanding of digital lending and fintech platforms.
• Knowledge of regulatory requirements related to financial products, particularly loans and savings.

Knowledge & Training
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Creative strategic thinker with a deep understanding of the Fintech industry and a passion for creating innovative new products that meet customer needs.
• Technology proficiency in relevant technologies, material, and a good understanding of product design and development methodologies.
• Adaptability with changing market conditions and customer needs with ability to pivot quickly if a product is not performing well and be willing to adjust the development process as needed.
• Work experience across diverse cultures and geographies
• Excellent communication skills, including the ability to liaise effectively with internal and external stakeholders.
• Ability to use initiative and multi-task while maintaining a high level of accuracy and attention to detail.
• Ability to work proactively with minimal supervision.

• Strong customer service orientation with excellent communication skills

Work Hours: 8

Experience in Months: 48

Level of Education: Bachelor Degree

Job application procedure

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