NOC & Service Desk Engineer job at Raxio Group

JOB DETAILS:
The Network Operations Centre (NOC) and Service Desk Engineer will be responsible for monitoring the critical data centre infrastructure and the entire data centre network from a central location through performing the following job responsibilities.
• Designing, implementing, and managing data centre IT Automation and monitoring solutions in the technical infrastructure.

• Integrating balanced supply of infrastructure resources to meet business demands.

• Integrating critical infrastructure usage and metrics over time.
• Integrating future application pipelines to predict the consumption of data centre resources.

• Designing future trends based on past use and reporting on key capacity metrics.
• Minimizing the risks associated with outages or service disruption.

• Bridging the gap between IT and facilities monitoring
• Managing SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc.
• Following up ICT Power Utilization of Equipment.
• Performing trend analysis for various operational parameters.
• Defining and following up data center operational metrics.
• Performing regular operational metrics reviews and reports.
• Monitoring floor, rack and cage power and space capacity.
• Managing and maintaining all Raxio Data Centre monitoring systems, including, but not limited to the data centre’s specialized Building Management System (BMS)

• Handling and escalating faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix.
• Monitoring automated systems, generating, and responding to trouble tickets.
• Operating as the first point of contact for any system-generated issues, as well as those logged by internal and external customers.
• Collaborating with other functions, such as the data centre facilities, and data hall engineers to ensure timely resolution of escalated faults.
• Ensuring that Raxio Data Centre’s equipment maintenance schedule is adhered to.
• Maintaining of all technical documentation of SOPs.
• Participating in a 24×7 call-out rotating schedule.
• Keeping abreast with all services being offered by Raxio by attending all training organized by the company.
• Owning all incident and change management processes.

Qualifications
• Minimum of a bachelor’s degree in Computer / Software engineering, Electrical Engineering, or related fields.

Experience
• Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization.
• Experience and skills in network operation support monitoring and service desk support.
• Working experience in telecom and network environments and different monitoring tools is an advantage.

Work Hours: 8

Experience in Months: 36

Level of Education: Postgraduate Degree

Job application procedure

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