ICT Officer Job Vacancy at Yalelo Uganda

Job Overview

The ICT officer provides help desk and systems support. He/She is responsible for identifying network requirements, install upgrades, monitor network performance, troubleshooting network, server and database problems in addition to resolving end user requests and incidents for the Company.

Job Grade: 5

KEY DUTIES  

• Plan & maintain the Local Area Network and the Wide Area Network within the Group.
• Establish network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Secures network by developing network access, monitoring, control, and evaluation by maintaining documentation.
• Prepares users by designing and conducting training programs by providing references and support.
• Ensure smooth functioning of the telephone systems at all locations including installations, troubleshooting and preventive maintenance
• Oversee installation; preventive maintenance and troubleshooting of all computer hardware in the Group
• Liaise with third party entities including Internet Service Providers and telecommunication providers for respective services
• Draft, update and enforce the Company policy on use of IT equipment and resources
• Prepare daily activity reports for submission to the Senior ICT Specialist
• Attend to all Network and Hardware malfunctions
• Any other duties assigned by the Senior ICT Specialist

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE

1. Bachelor of Computer Science & Information Technology.
2. Knowledge of Telecommunications Engineering and any other related field.
3. Professional certification is a must.
4. 3 years relevant work experience in hardware maintenance and repair, Systems administration
5. Experience working with various operating systems (Windows Server 2012; Windows Desktop 7, 8, 10; Linux)
6. Knowledge or basic experience with computer networking; wireless connectivity, cable management, switching
7. Knowledge or experience with trouble ticket management using ticketing tools such as RESTO, MAXIMO, REMEDY, ZENDESK, etc.
8. Knowledge in current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
9. Experience with Microsoft Office 365 packages including SharePoint
10. Expertise with implementing, configuring, and testing software solutions
11. Expertise with troubleshooting and fixing computer hardware problems

PERSONAL ATTRIBUTES

1. Excellent interpersonal skills with the ability to communicate and build relationships with a wide range of internal and external contacts to inspire trust and confidence
2. Good judgement and decision-making skills with a pragmatic and creative yet analytical approach to problem solving
3. Highly organised with the ability to execute multiple competing priorities under pressure
4. Ability to build trust and show integrity by being genuine, talking straight and being accountable
5. Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do
6. Resilience and the ability to work effectively under pressure.
7. Flexible and adaptable with the ability to work within a changing environment and respond to different demands with a sense of urgency.
8. Contributes to a vibrant environment by being energetic, enthusiastic and engaged in everything you do, with the ability to deliver an exceptional customer service.
9. Demonstrated passion to work in a high achievement, outcome driven team/organization

APPLICATION PROCEDURE

Interested candidates who meet the criteria above should send their application, updated resumes and certified academic certificates as one pdf document to: careers@yalelo.ug by 31^st December 2022. Interviews will be done on a rolling basis. Only shortlisted candidates will be contacted.

Yalelo Uganda is an equal opportunities employer. Female candidates who meet the requirements are highly encouraged to apply. Yalelo Uganda doesn’t solicit any monies at any stage of the recruitment process.