Coordinator – Customer Operations Job Career at MTN Uganda Limited

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Coordinator – Customer Operations

Reports to: General Manger – Customer Operations

Division: Customer Experience

No. of Vacancies: 1

Main Job Functions:

• Raising PRF’s, IPA’s, track LPO’s, following up on invoices on behalf of the Customer Experience division.
• Managing finances for the CEX division and coordinating monthly reconciliation of OPEX liaison with the Finance Business Partner.
• Managing and accounting for division float.
• Managing and coordinating administrative tasks.
• Maintain and organize a calendar of events for the division and departmental motivation and recognition as well as special events such days like Easter, Christmas etc.
• Coordinate local and international travel with documentation, per diem and other facilitation for CEX employees with Finance and HR business partnrs.
• Record keeping of official attention e.g. legal letters, processes, developing and maintaining an effective filing system\
• Organizing all CEX’s divisional and sectional meetings and sessions.
• Managing the stores requisitions for stationery and refreshments for the entire division.
• Ensure the meeting and training rooms are well furnished with required furniture and equipment.
• Manage the filing, storage and retrieval of official CEX documents, and ensure that all records and databases are updated.
• Maintenance of office equipment for example, water, boilers, microwaves, and furniture and taking care of all replenishments.
• Working with the cleaning company to ensure the work environment is kept clean, tidy and safe.
• Coordination and reminders of the CEX employee participation in company events for CSR events and other internalevents.
• Support the reception team and management of their Rota and uniform.
• Managing the GM’s calendar

Education:

• Bachelor’s degree in Business administration or related discipline.

Experience:

• Two years’ experience in a similar position in a large commercial organization.

Skills/Competencies:

• A Customer service background with excellent interpersonal skills
• A high sense of integrity with good planning and organization skills.
• Team player, flexible with good communication skills.
• Administrative skills.
• Good MS Office skills, word, excel and powerpoint.

Other behavioural qualities:

• Ability to work with a big team and under pressure.
• Integrity and discretion
• Confidentiality
• Proactive and innovative

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against MTN Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

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