Key Accountabilities
• Ensure timely logging of Stakeholder engagements;
• Analyse data consolidated from stakeholder engagements and submit appropriate recommendations to Management for consideration;
• Follow-up on escalations from Clients;
• Log requests arising from stakeholder engagements with the Service desk and followup for closure;
• Identify and escalate situations requiring urgent attention;
• Prepare weekly, quarterly, and annual BRM reports;
• Improve and promote usage of the BRM tool;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
Education
• Bachelor’s degree in Information Technology or a relevant field. Applicants should have graduated have graduated recently.
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EMPLOYMENT TERMS
As a responsible and equal-opportunity employer, NITA-U is committed to providing competitive employment terms to successful candidates with the right qualifications, skills, competencies, and experiences. The job specifications, descriptions, and other details are found on the NITA-U official website (www.nita.go.ug)
APPLICATION PROCESS
Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form (which can be downloaded from the NITA-U official website https://www.nita.go.ug/downloadable-forms/job-application-forms), with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.
The Executive Director,
National Information Technology
Authority – UGANDA (NITA-U),
Palm Courts, Plot 7A, Rotary Avenue (former lugogo bypass)
P.O. Box 33151, Kampala-Uganda
Tel: 0417 801 038
Or via email: hr@nita.go.ug
The deadline for applications for the positions is 23rd November 2022 (Not later than 1700 hrs. Local Time). Only softcopy applications will be allowed, and no application will be accepted without a duly completed and signed standard application form (referred to above).
- FEEDBACK
Only successful candidates will be contacted. Any form of solicitation, influence peddling, and or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in one’s favor, will automatically lead to the disqualification of a candidate without any recourse.
- Job description – Managment Trainee – Business Relationship Managmenet.pdf (84.65 KB)
- NITA-U Online Job advert- November 2022.DOC (109.5 KB)
More Information
- Salary Offer 0-ush50000000 USD 0-ush50000000 Month
- Address Kampala, Kampala, Uganda