Advisor – Call Centre (Correspondence Administrator) at MTN Uganda Limited

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following Position;

Job Title: Advisor – Call Centre (Correspondence Administrator)

Reports to: Team Leader – Call Centre

Division: Customer Experience

No. of Vacancies: 1

Main Job Functions:

• Respond to customer’s inquiries, complaints, comments and Compliments appropriately within defined parameters
• Receive, action and/or forwarding correspondence to relevant departments within the organisation and do a follow up to ensure that where action is needed, it has been done.
• Identify problem areas and escalate to Line Management for action.
• Provide a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional e-mail corresponding manner.
• Support newly launched and existing products and services by cross selling and providing educational information at every opportunity.

• Resolve customer queries at first Point of contact.
•  Liaise with all departments regarding customer complaints, enquiries, and faults, ensuring that feedback is given appropriately.
• To manage reputational risk.

Education:

• First degree

Experience:

• 2 years’ experience in a customer service role.

Skills / physical competencies:

• Good Written Communication
• Agility
• Speed
• Innovative/Creative
• Problem solving skills.
• Flexible
• Team Player
• Social skills
• Decision making skills
• Proactiveness
• English proficiency

• Computer literacy with good typing speeds
• Social media dynamics (Twitter, Facebook, LinkedIn, Instagram)
• Knowledge of social media trends
• Must have an active Social Media presence ( active accounts)

Behavioural qualities:

• Assertive
• Attentiveness
• Attention to detail
• Empathy
• Team player

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

How to apply

Apply online ( Official recruitment portal) at

Click Here to Apply