Analyst, Subscriber Registration at MTN Uganda Limited 2022

Job Expired

Job Description

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;

Job Title: Analyst  Subscriber Registration

Reports to: Senior Manager – Subscriber Registration

Division: Customer Experience

No. of Vacancies: 1

MAIN JOB FUNCTIONS:

  • Act as a focal point/central instrument for the collection, analysis and dissemination of information relevant to the subscriber verification function
  • Utilization of the experience with business Intelligence tools to provide insightful analysis and reporting capabilities.
  • Create and maintain quality dashboards and reports for the subscriber verification function
  • Delivery of high quality subscriber reconciliation  information across divisions as per defined schedules
  • Identify opportunities to improve operational processes and drive business efficiency based on rigorous analytical examination
  • Conversion of data into information needed to manage a demanding and growing volume of work.
  • Establish or improve on reporting templates and mechanisms and produce basic instructional tools.
  • Helping internal customers to interpret and understand data in reports.
  • Produce management reports highlighting performance analysis of weekly, monthly and quarterly results
  • Determine long-term headcount & staffing requirements.
  • Partner with the subscriber verification leadership team to ensure that service goals are achieved across all the verification  operations; facilitate the review and analysis of factors impacting service delivery performance
  • Manage and maintain real-time day-to-day staffing levels of the subscriber verification team  to achieve service level  goals
  • Update, control & manage system files containing schedule and shift information.
  • Creating long and short term forecasts for verification workload and handling times. This involves intraday, daily and weekly forecasts
  • Test the subscriber verification team  schedules regularly to ensure adequate and optimal resourcing across all  hours and process touch points
  • Train leadership on the use of workforce planning tools (e.g. work modes, schedule adherence

Education:

  • A bachelor’s degree in any business related field
  • Strong Statistical and Mathematical background.

Experience:

  • 2 years’ experience in area of specialization
  •  Exposure in a Customer Operations environment at a planning level is desirable

Skills / physical competencies:

  • Excellent presentation skills
  • Good numerical, analytical and evaluative skills to conduct data and/or statistical analysis and there by present it in easy to understand format including but not
  • Have a strong “client service “ mindset and the ability to use collaborative & non-adversarial approaches in achieving goals
  • Strong work ethic and ability to work with minimal supervision
  • Alertness to quality and attention to detail
  • Aptitude for learning, understanding and applying concepts
  • Ability to work within a team and work independently
  • Sense of urgency necessary to meet goals, objectives and deadlines
  • A sense of innovation & ability to independently, resourcefully, and creatively research and implement new solutions
  • Strong interpersonal skills,
  •  Good oral and written communication skills

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

Subscribe to Receive Job Updates via Email

Join our WhatsApp Job Alert Channel

Click Here to Join >>>>

More Information

  • This job has expired!
Share this job

Leave your thoughts

Jobs By Category

Jobs by Location

Browse through our jobs hub for all the latest jobs, career opportunities and Vacancies . Move up today for a perfect employment on Uganda's Number (1) Job Listing website.

Don't Miss out on the daily job updates, Subscribe Now!

SUBSCRIBE & GET JOB UPDATES