Specialist-Partner Support Job Career at MTN Uganda Limited

MTN Mobile Money Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.

Job Title: Specialist-Partner Support

Reporting to: Manager – Partner Operations

Division – Financial Operations

No. of Vacancies: 1

Mission/ Core purpose of the Job

To resolve or escalate partner queries at the first point of contact while updating the customer up to the point of resolution.

Main Job Functions:

• To manage the partner interactions/experiences during the day to day operations of services provided by MTN Mobile Money Limited
• To respond to or initiate contact with parner  with the aim of attending to customer needs through inbound or outbound connections within the defined parameters.
• To escalate queries out of the job’s control span to the respective departments
• Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction.
• Action or handle escalations as deemed appropriate
• Utilise/ Initiate / Derive appropriate systems, data bases, processes, policies and procedures to support work
• And execute any other duties that may be assigned through the reporting structure

Job Requirements (Education, Experience and Competencies)

Education:

• A degree in a business-related field

Experience:

• A minimum of two-year prior work experience in a service-oriented environment
• Fluency in English.

Training:

• Systems
• Service Excellence
• Aggressive Sales Skills

MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees.MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.

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