Senior Specialist – Applications Program Interface at MTN Uganda Limited

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individual to fill the following Position;

Job Title: Senior Specialist – Applications Program Interface

Reports to: Senior Manager –  Enterprise Applications

Division: Technology

No. of Vacancies: 1

Prime responsibilities:

• DevOps: Design, implement and support applications as per Business requirements
• To provide L2 and L3 operational maintenance and support for Open API, other API frameworks, reporting frameworks and assigned applications
• To attend to incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
• Development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
• Matrix management across Information systems and business units
• Working with multiple vendors and business units
• Execute any assignments that may be assigned from time to time at management’s discretion.

Education:

• Bachelor’s Degree in Computer Science, Information Technology, Software Engineering or related field.

Experience:

• 5 years’ experience in a busy IT environment with at least 3 of those in Dev Ops
• 3 years’ experience in software development and maintenance of applications
• 4 years’ experience in UNIX shell scripting

Knowledge & Trainings

• Experience in variety of programming languages
• Database Management Skills – Oracle, SQL server, MySQL, PostgreSQL, Hadoop
• Shell scripting/Programming
• Unix/ Linux System administration
• Basic IP networking knowledge
• Software Development and management
• Reporting
• Analytical Thinking
• Business Process Design and Reengineering
• Decision Making
• Information Management
• Problem Solving
• Project Planning and Control
• Strategic Thinking and Planning
• System Analysis, Design and Integration
• Telecommunications Technology Fundamentals
• Results orientation
• Credibility
• Building collaborative relationships
• Engaged management
• Influencing, Leadership, Power
• Risk-taking, Innovation

Behaviour qualities:

• Integrity
• Creativity
• Persuasiveness
• Team player

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

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