MTN Uganda Limited is an equal opportunity employer and is seeking to recruit competent individuals to fill the following Position.
Job Title: Supervisor – Activations & Provisioning
Reporting to: Manager – Billing
Division – Customer Experience
No. of Vacancies: 1
Mission/ Core purpose of the Job
- To guard against potential loss of revenue in MTN Uganda as a business unit.
- To ensure that all service requests are timely and accurately registered, assigned the correct tariffs on the billing system through effective leadership and management of the activations section.
Main Job Functions:
- To assume responsibility for first line management of the activations section, by steering and motivating the team to achieve its full potential.
- To increase MTN’s Market share and growth by ensuring that all postpaid clients have been accurately registered, provisioned and assigned the correct tariffs on the billing system.
- To ensure that all new activations are performed within the stipulated activations lead time.
- Safely manage client records and the filing process (contracts plus all subsequent client letters)
- Perform qualitative regular audits of all activations done to ensure that the tariff plans and services assigned correspond with the client’s requests
- Manage sim card stock for postpaid activations, safe custody, reconciliation, and re-ordering.
- Manage the process of issuing safe custodianship and reconciliation of preferential sim cards and control unauthorized access.
- Ensure subscriber reconciliation in liaison with NWG,IT,R,A for switch to billing activations errors are timely corrected for billing.
- Monitor individual/team activities and produce performance management reports highlighting adherence to KPIs
- Ensure processes and policies are developed and maintained.
Job Requirements (Education, Experience and Competencies)
Education:
- A Bachelor’s degree in any business discipline. § Excellent Customer management skills, self-motivated with good planning and organization skills
Experience:
- 3-4 years’ experience in a busy Customer environment with proficiency in report writing skills.
- Knowledge of MTN products and service is an added advantage
Other Skills & Attributes:
- Ability to lead, support, coach and motivate teams
- Excellent troubleshooting, planning, organisation, and problem-solving skills § Excellent knowledge of MTN Uganda ‘s products and services
- Proven record of optimism and ability to lead change management.
- Alignment to overall revenue management and reconciliation initiatives
- Observe requirements and obligations under the work place health and safety practises
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.
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More Information
- Salary Offer 0-ush50000000 USD 0-ush50000000 Month
- Address Kampala, Kampala, Uganda