Special Flights & Charters Coordinator at Uganda Airlines

*Number of Opening(s): One (1)

Reports to:                 Ground Operations Manager
Department:               Ground Operations                                      

Job Summary:

The Coordinator – Special Flights & Charters will coordinate all special flights comprising of VVIP, VIP, and all types of charter flights, including full freighters, and ensure adequate preparation and communication.

Key Duties and Responsibilities:

• Identify and follow up on all ad-hoc requests for ground handling services and ensure all receive the immediate and appropriate response.
• Liaise with Ramp Services, Passenger services, or Dispatch for appropriate answers to clients when necessary.
• Coordinate with other required Service providers like hotels, Fuellers, Caterers, and CAA (Marshalls, Permits office, and VIP) and make appropriate decisions when necessary.
• Follow up flight handling reports, customer complaints and extraordinary requests to ensure customer satisfaction and experience.
• Attend client meetings and VIP meetings organized by CAA and any other stakeholders.
• Compile and update an appropriate list of VIP/ charter clients with complete /accurate addresses and references for billing purposes. Liaise monthly with finance for financial credibility of invoice clients.
• Ensure invoices are raised promptly, accurately, and correctly to ensure smooth transactions and follow-up.
• Compile a monthly did fly/ sales returns and forward to the finance department and all related charter statistics.
• Supervise and guide the special flights’ team. Initiate disciplinary action when necessary for correction measures whilst liaising with the HR Department.
• Perform flight planning, messaging, and other load control activities with the team assigned where necessary.
• Control and safeguard company assets allocated to the special flights’ team office.
• Any other duties assigned from time to time.

Key Working Relationships:

• Internal:  Ramp, Operations, Commercial, Finance, Cargo, Passenger handling staff.
• External: UCAA, Airline Officials, URA, Immigration, Ground Handlers, Safety and Security organs at the Airport, Fullers, Catering Company, and Hotels.

Qualifications, Skills, and Competencies

• A Bachelor’s degree in a relevant discipline from a recognized university/Institution.
• 5 years experience in a supervisory position, preferably in Airport operations.
• Ability to cope with pressure and should be flexible, full of initiative, and assertive.
• Experience in Aviation security, dangerous goods, and safety management systems.
• Demonstrable experience in planning, marketing, negotiation, and customer care.
• Load control knowledge will be an added advantage.
• The applicant should have worked in a charter section with experience in Airline or handling operations.

How to Apply

Application letters(pdf) complete with Curriculum Vitae giving (2) referees and Copies of Academic and Professional Certificates should be submitted online.

Click Here to Apply