Station Manager – LHR at Uganda Airlines

*Number of Opening(s): One (1)

Reports to:                  Country Manager
Responsible for:         Airport Service Supervisors 

The Station Manager will be accountable, ensuring and maintaining a healthy and secure airport operation. S/he will plan and optimize the required resource and provide efficient & cost-effective service delivery to Uganda National Airlines Company Limited operations in compliance with their service level agreements. Additionally, s/he will be responsible for creating a comprehensive on-time performance and punctuality strategy and provide leadership at a strategic and commercial level for all airport sales activities in the respective zone to generate maximum revenue collections and customer volumes for the Airline.

Key duties and responsibilities

• Ensure cost-effective delivery of all ground handling services (passenger check-in, airport experience, baggage handling and ramp handling).
• Drive “On-Time Performance” culture (OTP) within the airport team and constantly engage all stakeholders to maintain the highest performance.
• Ensure that all Uganda Airlines flights are met on arrival and departure by the Station Manager (or appointed representative where you are not available).
• Manage Mishandled Baggage (MHB) – 3 per 1000 pax.
• Establish a station internal quality audit program/training matrix for all Uganda Airlines ground operations staff.
• Organize and structure the station to meet the current and future needs of Uganda National Airlines.
• Implement plans to improve the safety and security of Uganda National Airlines airport operations.
• Interpret and monitor safety standards, regulations and security awareness.
• Identify and report hazards, near misses, incidents and accidents, and maintain a risk register in the station.
• Prepare Monthly Station Reports on Ground Handling activity.
• Support and develop a high-performance team capable of achieving results by meeting the set benchmarks with minimum supervision.
• Where necessary, file a flight plan to comply with legal and Company requirements to ensure aircraft operations safety.
• Train and develop airport staff and ensure all staff training aligns with the strategic and business requirements of Uganda National Airlines.
• Ensure a healthy, safe & secure working environment in compliance with relevant legislative/industry requirements.
• Ensure that airport operations at the station are provided with the necessary resources and conducted according to regulatory requirements, organization standards and local procedures, and IATA /ICAO international requirements.
• Ensure that all airport services operations non-compliances (audit findings) are reported from an evaluation process and closed within the stipulated time frame. Action should include identifying and addressing the root causes of the non-compliance.
• Accountable for setting and management of metrics for good control of revenue performance and strategic compliance in airport sales in liaison with the commercial team.
• Represent Uganda National Airlines at the Airport Operators Committee (AOC) and update the business.
• Establish and manage contacts at the highest level with the clients to enhance the airline image and facilitate the flow of information to maintain the edge over competitors.

Qualifications, Skills and Competencies

• University degree in Commerce, Business Administration or relevant discipline.
• IATA Diploma is a MUST.
• At least 5-8 years at senior management level in a reputable airline; 4 years must have been in charge of a recognized airline hub.
• Training in Airside Safety, Dangerous Goods Regulations (DGR), Aviation Security (AVSEC), Safety Risk Management, Station/Ground Handling Management (IATA) or equivalent, Management Skills Training, Safety Management Systems (SMS).
• Excellent management and communication skills.
• Strategic aptitude and the ability to plan and implement a strategy for the enhancement of Company business and effective utilization of human resources, equipment and facilities.
• Knowledge of the Aviation industry and all airport ground support facilities.
• Ability to provide visionary leadership to, and motivation for, multi-disciplinary teams.
• Demonstrated ability to work successfully under pressure.
• Strong business management and revenue maximization skills.
• Impeccable integrity and diligence.
• Strong customer service orientation and understanding.
• Proactive team player.
• Results-focused.
• Well-developed commercial awareness and excellent negotiating skills.
• Strong leadership aptitude and the ability to influence people at all levels through excellent interpersonal skills.
• Ability to understand and work across cultural differences and barriers.
• Considerable airline customer service experience.
• Experience in ground handling services, especially in a large efficient passenger hub operation.
• Responsibility for setting and delivering standards.
• Experience in managing large numbers of people.
• Professionalism and attention to detail.

How to Apply

Application letters(pdf) complete with Curriculum Vitae giving (2) referees and Copies of Academic and Professional Certificates should be submitted online.

Click Here to Apply