Customer Experience Executive (04 Positions) at Uganda Airlines

*Number of Opening(s): Four (04)

Reports to:                  Customer Experience Supervisor

Job Summary:

Support the customer service function of Uganda Airlines at the Airport.

Key Roles and Responsibilities

• Helping passengers check-in and luggage handling for flights in line with local, international, and regulatory guidelines
• Resolve customer queries in line with Uganda Airline guidelines.
• Customer information support; Informing passengers of any changes or delays regarding flights.
• Helping passengers aboard the plane when stationed at a boarding gate: Announcing when the boarding process begins; checking passengers’ boarding passes and passports before boarding.
• Maintain an up-to-date database of clients’ information and documentation.
• In charge of passenger inflow and queue management.
• Participate in marketing campaigns to create awareness of Uganda Airlines’ product offerings.
• Going the extra mile. Helping passengers with special needs, such as low or limited mobility, unaccompanied minors, or passengers traveling with pets.
• Responsible for proper arrangement and layout of the front office to ensure a good ambiance.
• Assist in preparation and completion of all paperwork associated with the aircraft movement
• Uphold the brand values of UR: Honesty, Integrity, Reliability, Professionalism, and Hospitality
• Other duties as assigned by the supervisor

Qualifications, Skills, and Competencies

• The applicant must hold a Bachelor’s degree from a recognized institution/university in any field.
• At least 5 years of experience in a similar role with a reputable organization in the service sector.
• Knowledge of another international language is an added advantage.
• Experience in an air commercial and logistics environment is an added advantage.
• Possession of basic numerical skills.
• Excellent customer Care skills -Customer-centric with a commitment to deliver.
• Able to work well under pressure and with minimum supervision for extended hours.

How to Apply

Application letters(pdf) complete with Curriculum Vitae giving (2) referees and Copies of Academic and Professional Certificates should be submitted online.

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