Analyst- Revenue Assurance Operations Support – MTN Uganda Limited

Job: Analyst- Revenue Assurance Operations Support

Reporting to: Manager-Revenue Assurance Operations Support

Division – Finance

No. of Vacancies: 1

Main Purpose of the Job

• To improve revenues and profitability through the complete assurance of revenues and minimization of leakage
• To support the local OPCO operations infrastructure for the performance of Revenue Assurance controls within MTN
• To support the performance of the control environment in an effective and efficient manner
• To support the incident management process relating to revenue and cost-impacting issues within MTN
• To support overall Revenue Assurance Shared Service operational performance and interfaces to customers (MTN operations)

Prime responsibilities of the positions:

• Provide input into RAFM strategy aligned with the overall MTN strategy
• Engagement with OPCO Controls and Process DA to understand the risk and control framework for MTN RA operations.
• Working with OPCO Controls and Process DA to provide input into new control design required for operational implementation.
• Support of the process for implementation, ensuring:
• Requirements are clearly defined and agreed
• Solution design is compliant
• Testing is performed
• Implementations of the controls is achieved in terms of time and quality
• Input to planning the RAFM execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs.
• Undertaking of the local RO RAFM control performance , ensuring:
• Timely receipt of data from all source systems
• Validation of the accuracy and completeness of data from all source system
• Control execution per the agreed schedule
• Analysis of control results to identify exceptions
• Root cause analysis to identify issues and incidents
• Management of the suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed.
• Support of the incident management process for responsible operations, including escalation management. This includes:
• Issue review and approval of SSH raised incident reports
• Issue analysis, confirming the nature and impact of the incident
• Logging of the local RO control issues in the prescribed manner, format and system
• Quantification of the leakage risk relating to the incidents identified
• Management of the incident resolution workflow, ensuring local operations have taken responsibility for resolution
• Escalation and communication of the impact of the issues to Group and local management and executives
• Oversight of the incident resolution, ensuring service levels have been met.
• Incident resolution and closure management, including final quantification and benefits identification.
• Involvement, as key customer in the specification, evaluation, design and implementation of technologies
• Support of interface with RAFM Group Technical Assurance and local IS departments
• Managing the data quality issue resolution for the local OPCO with data owners.
• Input of operational improvements required to reduce and mitigate risks identified
• Ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team
• Support for control gap closure, control quality and risk reduction improvement delivery
• Reporting of improvement results and residual risk levels
• Support for the framework development for the supply and performance of services from and to these customer and stakeholders
• Supporting operational relationships with management within these customer and stakeholder communities to ensure performance is regularly reviewed, improved and managed
• Support Fraud Management with investigations where required
• Highlight any findings to Fraud that requires Fraud to investigate
• Awareness of audit supplier expectations in relation to audit plans and approach
• Providing audit support provided to auditors during the performance of the audit

Support the education of internal customers on the role of RA – through the RA Governance forums – and how they may contribute

 The applicant must possess the following;

Education:

• Essential – University Undergraduate Degree – B.Comm/B.Acc/LLB/BSC
• Preferable – CISA/CISM qualification.

Experience:

• At least 2 years of experience in a complex, technology-oriented industry
• A good appreciation of telecommunications technology
• At least 2 years of working knowledge with internal control and governance systems and environments is essential
• At least 2 years of data analytics experience

Training

• Standard desktop systems training – Microsoft Office applications
• Telecommunications technology training would be advantageous
• Audit training advantageous

Competencies:

Audit and Assurance – Control Design – Basic Level

• Applies basic control design principles in daily work.                                                                                                                                   Includes: Source data quality validation, control timing and frequency verification.

Audit and Assurance – Planning – Basic Level

• Plans their own work within an audit plan to meet timeliness and quality requirements.                                     
• Reactive in nature of involvement in the planning process.

Audit and Assurance – Control Evaluation – Basic Level

• Assesses the suitability and effectiveness of controls performed oneself during the course of daily activities.                                                                                                 
• Evaluation leads to on-going improvement.                                                      
• Evaluation generally reactive in nature.

Data Management and Analysis – Data Appreciation and Design – Intermediate Level

• Has an appreciation of the data held within source systems within role and related roles                                                                                               
• Includes where information is held, how data is structured and has a basic understanding of the relationships within the systems that are utilized by the individual.                                                                                                                      
• Has a basic understanding of data model techniques.

Data Management and Analysis – Information Extraction Techniques – Basic Level

• Understands the system source data for control purposes.                                                                                    
• Has a basic understanding of the methods of data collection for purposes of role.                                   
• Manages the collection and scheduling of information in relation to control source data.           
• Manages issues in relation to data collection routines.                                                                                        
• Ensuring data quality criteria for control source data are defined and met on a daily basis.

Data Management and Analysis – Data Modelling and Manipulation – Basic Level

•  Has a basic understanding of data fields in a data source and how these relate to the control being implemented.                                                               
• Interprets the fields and values within a data source, in relation to the control and business objective being validated.                                                
• Is able to define a basic data model that the control output should include that allows for data analysis.                                                                                             
• Can design analysis of data that provides for basic two dimensional data analysis allowing for control output analysis.

Technology Appreciation and Application – Network – Intermediate Level

• Knowledge of network principles, systems and interconnectivity allows the individual to perform role without constraint.                                                                                                       
• Applies this knowledge in an integrated manner.                                                                                                            
• Can support the individual in assessing the functioning of the environment to support revenue assurance objectives.

Technology Appreciation and Application – Information Systems – Intermediate Level

• Has a working knowledge of Information technology systems, as far as software logic, reference data and interconnectivity of systems is concerned.                                                                                     
• Can apply this knowledge in performing their Revenue Assurance task, with the ability to identify the source of problems.

Operations Management – Control Operation Efficiency – Intermediate Level

• Control operations are performed with a level of automation that allows the individual to utilize spare capacity to other value adding activity.                                                                                                            
• Understands the control operation sufficiently well to understand gaps and required improvements.                                                                                                      
• Some further room for improvement exists within the operational task management.

Operations Management – Problem Solving – Basic Level

• Manages problems through operational-level issue delegation and follow-up.                                                                                                     
• Understands the nature of issues and interacts the problem owners to resolve them to time and quality.

Operations Management – Decision Making – Basic Level

• Decision making relates to the individual role performed.                                                                                                                                              
• Decision making is performed through use of information produced within the role.                                                                                                                                           
• Decision making is restricted to immediate actions the individual requires as part of a pre-defined process.                                                                                                         

Decisions tend to involve management review and approval.

Reporting and Measurement – Report Design and Modelling – Basic Level

• Information produced based on predefined templates supplied.                                                                                                                         
• Information is largely operational in nature and data presentation includes both numerical and graphical information.

Reporting and Measurement – Reporting Operational Effectiveness – Intermediate Level

• Reporting production produced with a level of automation that allows time for information analysis and commentary.                                                                                                                           
• Information gathering and collation tasks have evolved to the point where efficiencies have been achieved to a moderate degree

Reporting and Measurement – Decision Support and Reporting Communication – Basic Level

• Individual provides information to report owner with limited involvement in the presentation and communication of information.

Project and Change Management – Project Planning and Design – Basic Level

• Project planning includes multiple deliverables, which are designed with time and resource constraints.                                                                                                                
• Includes resource and capacity planning and dependencies that are structured against a timeline for departmental needs.

Project and Change Management – Project Delivery – Basic Level

•  Management of project activities performed as part of role.                                                                                                                            
• Tracking of milestone delivery and slippage performed at a basic level.                                                                                                                                       
• Risk and issue analysis performed at a basic level for activities within a department or role.

Project and Change Management – Change Management and Assurance – Basic Level

• Involved in change projects for the role performed.                                                                                                                          
• Impact assessment performed for role, based on nature of change project.                                                                                                                                                
• Requirements, solution design and delivery management involvement limited to specific user role, supported by project leads and team. Reactive in nature.

Finance and Accounting – Financial Accounting – Basic Level

• Understands the basic structure of the general ledger and subsidiary ledgers
• Understands the principles of a revenue and cost of sales double entry in relation to the general ledger.
• Financial accounting awareness extends to include the concepts of deferred revenues, accruals and the relationship between billing systems and financial accounting systems.

Finance and Accounting – Management Accounting – Basic Level

• Understands the basic structure of the profit and loss account.                                                                     
• Appreciation of revenue and cost of sales impacts to profitability.

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