Report Line: Duty Manager
Job Summary
The Documents Verifications Supervisor shall manage all matters relating to documents verification at check=in, Transit Lounge, Boarding gate and ensure the provision of the highest level of customer service the airline customer while at the airport.
Key accountabilities /responsibilities:
- To ensure the Documents Verification Team are trained and motivated to deliver a consistent & excellent standard of service to our passengers
- To ensure document verification is carried out professionally to eliminate illegal travel, human trafficking and forgeries
- Liaise with other security organs to ensure only genuine and legitimate passengers travel
- To constantly monitor new changes in the industry standards and implement applicable ones
- To carry out all Documents Travels functions as required including the identification of legislative, statutory and procedural requirements and ensuring their compliance
- The maintenance of Company Health & Safety policy
- To effectively communicate daily shift events to other department internally and externally to ensure all stakeholders are aware of plans and potential consequences
- Report any incident to the Duty Manager and/or Relevant authorities.
Competencies
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive and proactive.
Qualifications (knowledge, skills, experience)
- University degree or Diploma in Tourism, hospitality, aviation or business administration with experience in an all-round airport handling operation with an airline or GHA focusing on Travel Documents.
- At least 3 – 5 years’ relevant experience in a similar role
- Good working knowledge of all Document Verification Processes
- Customer care training
- IATA Dangerous Goods Regulations Training.
- Security awareness training
- Airside safety training
- Passenger Handling Procedures
- Good level of people and operational management skills including leadership, resource management, planning, communication skills
- Good working knowledge of statutory and procedural obligations of the business including health and safety, employment and security issues
- Excellent communication skills
- Self-motivated
About Us
Uganda Airlines, the National Carrier of the Republic of Uganda based at Entebbe International Airport is now accepting applications for a number of job opportunities.
As a member of the team, you will be responsible for presenting a positive image of the airline in keeping with its brand to connect the world to the Pearl of Africa. You will be enthusiastic about serving all Uganda Airlines customers and colleagues with courtesy and respect in line with the company’s values. You will also be championing safety and ensuring international aviation standards are maintained at the airline. This is a great opportunity to be part of the new National Airline, in this exciting industry.
How to apply
Application letters, complete with Curriculum Vitae giving two (2) referees, and copies of academic and professional certificates with one passport size photograph (one full size photograph for Cabin Crew applicants) should be submitted online at Click Here to Apply
Applications should be addressed to:
The Manager Human Resources.
Uganda National Airlines Company Ltd.
P.O. Box 431, Entebbe, Uganda.
Only successful applicants will be contacted.
Position is open until 12th July 2021 at 4:00pm
