Information and Communication Technology (ICT) Assistant NGO Jobs – Norwegian Refugee Council (NRC)

Job: Information and Communication Technology (ICT) Assistant

Organization: Norwegian Refugee Council (NRC)

Duty Station: Kampala, Uganda

Reports to: Area Manager

About NRC:

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 30 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP is a global provider of expertise that contributes to solving challenges in the humanitarian, development and peacebuilding sectors. Our ultimate goal is to strengthen the resilience, and protect the lives, rights and livelihoods of vulnerable people and communities. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Job Summary:  The Information and Communication Technology (ICT) is responsible for providing technical ICT support to the Area office.

Key Duties and Responsibilities:

Generic responsibilities (max 10)

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Provide technical advisory services in relation to new or appropriate office technology options that   are relevant to NRC offices in respect to ICT
• Plan for technology upgrades, expansion and replacements by overseeing their systematic needs assessment, specification and budgeting.
• Ensure that computer network and other office technology access privileges, applications and data storage requirement and regular backups and configured and maintained.
• Provide ICT technical support to NRC field offices to ensure respective office technology optimum performance.
• Schedule regular computer and other technology related services maintenance and license renewals
• Update a harmonized data and other office technology disaster recovery plans and implement where appropriate.
• Define, deploy and maintain system security for shared services.
• Ensure installation and maintenance of protection services (Antivirus, firewalls) for the entire office setup.
• Monitor LAN and subsequent WAN bandwidth usage and advice management on LAN/WAN improvement.
• Create and maintain ICT configuration database for both hardware and software and ensure the file copy is regularly updated.
• Organize for regular quarterly preventive service and maintenance schedules for ICT Hardware and ensure all service and maintenance reports are properly filed and shared with management.
• Any other duties as may be allocated by supervisor.

Specific responsibilities: These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Conduct technical evaluation
• Technical Support on IT related issues such as Hardware, software, LAN/WLAN
• Handle and follow ISP related issue with the service provider
• Implement the IT policy
• Ensure system security

Qualifications, Skills and Experience:

• The ideal candidate for the Norwegian Refugee Council (NRC) Information and Communication Technology (ICT) Assistant  job placement must hold a B.Sc. Degree in Computer Science/Information Technology or related field.
• At least three years of work experience
• Hands on Experience and knowledge in Hardware, LAN/WLAN,
• Prior ICT experience in a setup with environmental and geographical constraints.
• Experience from working as an ICT Officer in a humanitarian/recovery context
• Certification on Microsoft Server/Cisco product is a plus

Professional competencies

Generic professional competencies:

• Good grasp of intranet systems.
• Have good spoken and written communication skills
• Excellent interpersonal skills
• Have problem solving skills to deal with disputes, grievances and staffing problems
• Planning and delivering results
• Working with people
• Analyzing
• Handling insecure environments

Behavioral competencies (max 6)

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Handling insecure environment
• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect

How to Apply:

All suitably qualified candidates who wish to join NRC in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 3^rd January 2021