2 Fresher Call Center Supervisor Jobs – ENCOT Microfinance Limited

Job: Call Center Supervisor (2 Job Placements)

Organisation: ENCOT Microfinance Limited

Duty Station: Uganda

About US:

ENCOT Microfinance Ltd is a social impact, fast growing and innovative MFI Headquartered in Masindi. Operating a network of SIX branches located in Kawempe, Masindi, Kigumba, Hoima, Kagadi and Nakasongola, ENCOT’s mission is to provide loans and enterprise development services to small/medium size rural entrepreneurial communities, most especially women, to allow them curve their own paths out of poverty through creation of own jobs. It serves over 20,000 clients in the Mid-Western / Central Regions.

Job Summary:  The Call Center Supervisor will be responsible for overseeing the quality controls, data verification & analysis and preparation of reports. He/She will provide leadership and supervision to Call Center Agents and ensure delivery of services to customers in line with project objectives.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s degree in Business Administration, finance & Accounting, Banking, Marketing, Social Work, Education, or any other related felid.
• One year of experience in a similar position or any other supervisory role
• Good communication and Supervisory skills.

How to Apply:

All suitably qualified and interested candidates should address applications as below and submit in PDF (Cover Letter and CV only) by email to hr@encot.org

Head of Human Resource,

ENCOT Microfinance Limited,

Head Office,

Plot 68, Port Road, Masindi

P.O. BOX 388 Masindi- Uganda

NB:  Please note that only shortlisted candidates shall he contacted & ENCOT does NOT solicit for funds from job applicants.

Deadline: Friday 4th December 2020.